KNOW BEFORE YOU GO

Fans needing any help or assistance at the Los Angeles Stadium can connect at any time through the Fan Services form. During the match, fans can also call +1 424 541 7222 for certain requests.

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During the match, fans can visit any Fan Info Point on the same level as your designated seating section for assistance. Fans wishing to inquire about a lost item after a match day may fill out the lost and found claim form. If we locate your lost item, a Fan Services coordinator will contact you via email. Be advised that we will only reach out to fans if the lost item has been recovered and corresponds to the description provided on the form. Fans will also be responsible for any and all shipping costs.
Unclaimed items recovered at the stadium will be kept for 30 days before being donated or disposed of. The stadium is not liable for lost or damaged items.

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Fans can report missing persons at any Fan Info Point throughout the stadium, and anyone who has been separated from their group should proceed to the nearest location. Lost fans who require assistance will also be escorted to the nearest Fan Info Point. Fan Services staff will work with stadium personnel and law enforcement to reunite fans with their party.

Reconnect wristbands can be obtained at any Fan Info Point, which can be found in the following locations: level 1, level 2 (2SW-1 and 2E-13 ), level 4 (4W-17, 4E-4, and 4SE-1), Level 5 (5NE-1), and level 6 (near 301).

All stadiums follow a clear bag policy to maintain a safe and efficient entry process.

Ticket Holders are only permitted to bring certain types of bags into Stadiums. These approved bags must be clear and made of plastic, vinyl, or PVC material. The purpose of clear bags is to allow security personnel to easily see the contents inside without having to open them.
Those bags must not exceed 12 inches x 6 inches x 12 inches (30 cm x 30 cm x 15 cm). Additionally, small clutch purses or wallets approximately the size of a hand are allowed, even if not clear and no larger than 4.5 inches x 6.5 inches (or 11 cm x 16.5 cm).
Be aware that all bags must be inspected at the stadium entrance.

To review the prohibited items list, please review here.

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Please be advised that strobe and flashing light effects will be used during all matches. These effects may cause adverse reactions in some individuals. If you have any condition that may be affected by intense lighting, please take the necessary precautions to protect yourself. The safety and enjoyment of all attendees is our top priority.

All persons entering the Stadium must pass through safety and security screening at the point of entry. The Event Organisers are authorised to determine – including through the use of technical aids –whether any person entering the Stadium represents a security risk and/or is in possession of any item prohibited under this Stadium Code of Conduct.

Permission to enter, or to remain inside, the Stadium is at the absolute discretion of the Event Organisers and/or police or other applicable law enforcement and emergency services officials.

Inside the Stadium, Ticket Holders must ensure that their Ticket is available for inspection at the request of the Event Organisers and/or law enforcement at any time.

Fans are allowed to bring empty, transparent, reusable plastic bottles, up to a one (1) litre/33.8 oz. capacity into the Stadium.

There's a specific policy for flags and banners allowed at the Stadium, please refer to the following policy to review applicable guidelines and restrictions:

Exact Dimensions

Small flags, banners, and posters are permitted, provided they do not exceed 78in x 60in (2m x 1.5m) and must be made of a fire-resistant material. If a flag, banner, or poster exceeds these dimensions, it must be approved in advance by the event organizers. All such items must be presented at the Stadium entrance for inspection by the Event Organisers.

Fan Materials Request Portal

Requests should be sent through the FIFA Fan Materials Request Portal.

Stadium Policies

The following items are strictly prohibited at all times in the Stadium unless expressly authorised by the Event Organisers, where appropriate (such as Accredited Person acting in accordance with the applicable terms and conditions of their Accreditation):

• any materials, including but not limited to banners, flags, fliers, apparel and other paraphernalia, that are of a political, offensive and/or discriminatory nature, containing wording, symbols or any other attributes aimed at discrimination of any kind against a country, private person or group on account of race, skin colour, ethnicity, national or social origin, gender identity and expression, disability, language, religion, political opinion or any other opinion, birth, wealth or any other status, sexual orientation or on any other grounds;
• flagpoles, pom pom shakers with stick handles, or banner poles of any kind, with the exception of flexible poles or double poles made from nonflammable plastic that do not exceed 1 meter/39.3 in. long and 1 centimetre/0.39 in. in diameter and are not otherwise deemed a safety risk by the Event Organisers;
• any promotional or commercial object, apparel or other material including, but not limited to, banners, flags, signs, paint, symbols and flyers or any type of object, material or clothing that, in the opinion of the Event Organisers, are promotional or commercial in nature.

The following items are strictly prohibited at all times in the Stadium unless expressly authorised by the Event Organisers, where appropriate (such as Accredited Person acting in accordance with the applicable terms and conditions of their Accreditation):
- radio-electronic or high frequency devices, or any other devices that may lead to an interruption or failure of broadcasting or IT functionality at the Stadium;
- any musical instruments (mechanical or manual) that cannot be fully visualized by security or that are larger than 12cm x 12cm x 12cm (4.7 inches x 4.7 inches x 4.7 inches). Ticket Holders may bring musical instrument larger than the indicated size subject to preapproval of the Event Organisers and security screening. The applicable Event Organiser may require Ticket Holders and/or Accredited Persons to stop using musical instruments if the sound emitting from the respective device interferes with event operations or the enjoyment of other Ticket Holders and/or Accredited Persons;

- electronic, mechanical or manual devices that produce noise or other excessively loud sounds, such as vuvuzelas, whistles, air horns, loudspeakers, etc. Heaters for drums are also prohibited. The Event Organisers may require Ticket Holders and/or Accredited Persons to stop using devices permitted inside the Stadium if the sound emitting from the respective device interferes with event operations or the enjoyment of other Ticket Holders and/or Accredited Persons;

- instruments that emit laser beams, laser pointers or similar emissions; any type of television and telecommunication equipment (including professional video cameras) or other professional equipment that is capable of recording sound and video;

- more than one set of extra batteries or rechargeable units for any device which is permitted under this Stadium Code of Conduct. One (1) personal use power bank, not large than 12 cm x 17cm (4.7 inches x 6.7 inches) permitted per person;

- any types of mounts for photo and video equipment, such as tripods, monopods and ‘selfie’ sticks;

- drones, unmanned aircraft systems and any remote-controlled aircraft; large binoculars (except if used by partially sighted Ticket Holders and other optical magnifying equipment, except photographic camera lenses for nonprofessional purposes).

The Event Organisers and the stadium staff are committed to creating a safe and enjoyable environment so that all fans have a comfortable matchday experience at the FIFA World Cup 2026™. Please see the full Stadium Code of Conduct for more details.

Unless expressly authorised by the Event Organisers, where appropriate, such as in respect of Accredited Persons acting in accordance with the applicable terms and conditions of their Accreditation, all persons entering, inside and exiting the Stadium must:

• conduct themselves in a way that does not cause harm, injury, danger, unnecessary obstruction, alarm or discomfort to others, and does not cause any damage to property;
• follow any and all instructions given by the Event Organisers, police or other emergency services officials or officers;
• access only the Stadium areas permitted by their Ticket, or the Stadium areas determined by the function for which they hold an Accreditation, and they must access these areas only by the designated entrance(s), unless instructed otherwise by the relevant Event Organisers;
• vacate their designated or occupied seat if instructed to do so by the relevant Event Organisers on grounds of safety and security;
• dispose of waste correctly, according to the multi-bin system provided at the Stadium (if made available within the Stadium);
• and take reasonable steps to inform the Event Organisers, police or other emergency services officials if they become aware of an accident in or immediately surrounding the Stadium or any damage caused to any Stadium property.

The Event Organisers reserve the right to make a final decision on whether any behaviour within the Stadium is prohibited, which must be respected. Ticket Holders or Accredited Persons who do not comply with the Event Organisers’ final decision may be refused entry to, or removed from, the Stadium. To read the full policy, please visit here.

Learn more

The following items are strictly prohibited at all times in the Stadium unless expressly authorised by the Event Organisers, where appropriate (such as Accredited Person acting in accordance with the applicable terms and conditions of their Accreditation):

Hazardous Items

• weapons of any kind (including for self-defence), ammunition or components of guns, piercing or bladed items, electric incapacitation devices (tasers, stun guns, etc...), mace, pepper spray, or other chemical irritants;
• explosives, detonators and items containing or concealing such prohibited items;
• any other object which could be used as a weapon, to cut, or to stab, or as a projectile, or any object which could in the opinion of the Event Organisers endanger the safety of others, including golf umbrellas or beach umbrellas, motorcycle helmets, hard hats and other similar objects;
• work tools of any kind;
• body protection gear or corsets (unless permitted upon presentation of a medical prescription), including bullet-proof vests and items used in martial arts or extreme sports;
• helmets as well as any other means of disguise or items specifically designed for concealing a person’s identity, except for religious headwear, medical masks and face shields. Any permitted face covering must be removed upon request of the Event Organisers (for example, for the purposes of access and security screening);
• except for cigarettes and electronic smoking devices (including those that heat tobacco), (which may be possessed but not used within the Stadium), any materials, articles or objects (including self-made items), the use of which can result in the generation of smoke, heat and/or flames including lighters, matches, fireworks, flares, smoke bombs and other smoke-emitting articles, compressed and liquefied gases, combustible solids, poisonous or noxious or pungent substances, oxidising substances and organic peroxides;
• toxic, radioactive, caustic or corrosive materials;
• spray cans, corrosive and flammable substances, large permanent marker pens, paints or receptacles containing substances that are harmful to health or highly flammable;
• aerosol cylinders, thermoses and flasks of any kind;
• bottles, cups, jars, cans or any other form of closed or capped receptacle that may be thrown or cause injury, as well as other objects made of glass or any other breakable material or especially hard packages or hard thermal boxes (for the avoidance of doubt, empty, transparent, reusable plastic bottles, up to and a one (1) litre/33.8 oz. capacity, may be brought into the Stadium);
• sports equipment items (excluding clothing) such as inflatable balls, regardless of size, darts, and frisbees;
• other inflated or inflatable items, such as balloons (deflated footballs purchased on game day at a FIFA venue will be permitted);
• strollers, bicycles, rollerblades, skateboards, kick scooters and electric scooters;
• large items such as stairs, benches, folding chairs, boxes, cardboard containers. ‘Large’ means any objects for which the sum of three dimensions of length, width and height exceeds 75 centimetres/29.5 inches and which cannot be stored under a seat in the Stadium;
• non-transparent bags, backpacks, large purses, camera bags, seat cushions with pockets, zippers, compartments or covers, and other similar items are generally prohibited. Ticket Holders and/or Accredited Persons attempting to bring such bags into stadiums may be asked to take it to the deposits or dispose of them before entering.
• significant quantities of paper or any rolls of paper;
• any quantities of powdery materials, flour or similar substances (small make up elements, such as compact powder, shadows, blush, lipsticks, glosses and other are permitted);
• any type of animal, except for service animals.

Food / Liquids / Consumable Items

• With the exception of hand sanitizers, no larger than 100ml/3.38 oz., any liquids containing alcohol, including any alcoholic beverages, unless purchased and consumed within designated areas of the Stadium and in strict accordance with any additional alcohol consumption rules imposed by the Event Organisers;
• any other liquids exceeding 100ml/3.38 oz. unless such liquids are purchased inside the Stadium, with the exception of (i) baby milk and sterilised water in containers (including in glass containers) not exceeding 1 litre/33.8 oz. per child, and (ii) liquids up to 500 millilitres/16.9 oz. that are required for medical reasons but only if presented with a medical certificate in English, French or Spanish and in the presence of the person for whom they are intended;
• food items of any kind, except if acquired inside the Stadium or if they are medically required or for babies or young infants (not exceeding 1 litre/33.8 oz. per child). Food items required for medical reasons will only be permitted inside the Stadium if presented with a medical certificate in English, French or Spanish and in the presence of the person for whom they are intended. Any permitted food items must be packed in receptacles that are not made out of glass or otherwise in contravention of this Stadium Code of Conduct;
• drugs, narcotics or stimulants of any kind, except substances necessary for medical reasons if presented with a medical certificate in English, French or Spanish and in the presence of the person for whom they are intended. Medications that are not prohibited or restricted by applicable federal and/or local laws are permitted in quantities not exceeding a single package of more than 7 different medicines (in any form, including aerosols, drops, syringes, etc.) and must be in factory packaging.

Other Prohibited Items

• any other objects that may compromise public safety, cause nuisance and/or harm the Competition's reputation, as determined by the Event Organisers at their absolute discretion.

Depending on the Stadium, holders of an Accessibility Ticket may be required to bring their own wheelchair or mobility scooter in order to access the Stadium. For any questions in respect of this Clause 3.2, Ticket Holders should contact FIFA via www.FIFA.com/tickets. Inside the Stadium, Accessibility Ticket Holders are permitted to use manual or electric wheelchairs or mobility scooters with either three or four wheels.

Notwithstanding the terms in this Section 3, the Event Organisers reserve the ultimate right to make a final decision on whether any item brought to or into the Stadium is prohibited and any decision must be respected. Attendees, Ticket Holders, or Accredited Persons who do not comply with the Event Organiser’s final may be refused entry to, or removed from, the Stadium.

Prohibited Fan Materials in the Stadium and Training Grounds

Prohibited: Any materials, including but not limited to banners, flags, flyers, apparel, and other paraphernalia that are of a political, offensive, and/or discriminatory nature, containing wording, symbols, or any other attributes aimed at discrimination of any kind against a country, private person, or group on account of race, skin color, ethnicity, national or social origin, gender, disability, language, religion, political or any other opinion, birth, wealth or any other status, sexual orientation, or any other grounds.

The FIFA World Cup 2026™ will bring people together from all corners of the globe. This is a unique opportunity for connection and dialogue that we hope you will embrace. Here are some tips to help create a welcoming atmosphere:

- Be open, approachable, and polite.
- Be patient and understanding, as the person you are talking to may not be speaking in their native language.
- Listen actively. Let your body language and facial expressions show that you are listening.
- Be aware that hand gestures can differ significantly from country to country. Respect personal space and remain cautious when using body language and nonverbal communication to underline what you are saying.
- Be flexible and open to different perspectives and point of views, even if they are different to your own.
- Ask questions and make sure you understand a situation fully rather than jumping to conclusions.
- Treat everyone with respect and kindness.
- For specific cultural guidance, please reach out to your respective diplomatic representation or embassy.

Supporting Visitors and Local Fans: How to Challenge Your Own Bias?

Please visit Inside FIFA for more information.

Supporting International and Local Fans: How to Become an Ally?

Don't be a bystander. Take a stance against discrimination and become an ally. Please visit this link to learn more.

Awareness of The Anti-Discrimination Three-Step Procedure and No Racism Gesture

Please visit Inside FIFA to learn more.

Promote zero tolerance on racist behavior. Be aware that players, coaches, and other team officials are encouraged to use the global No Racism Gesture when they face or witness any racist behavior. Please visit the link to learn more.

Discrimination, harassment, and abuse can be grounds for the confiscation of materials, dismissal, expulsion, and sanction, including criminal sanctions.

Global Guide to Discriminatory Practices in Football by Fare Network

The Global Guide has been developed by the Fare network to help identify and avoid discriminatory practices in and around stadiums. Please visit the Fare Network website for more information.

Support for the International Gay and Lesbian Football Association

Play your role in making the FIFA World Cup 2026™ an inclusive experience for all. Shine a light on people from all walks of life. FIFA supports the IGLFA.

Fans' Human Rights Guide by Centre for Sport and Human Rights and Football Supporters Europe

The Centre for Sport and Human Rights and Football Supporters Europe teamed up to create this checklist to raise awareness of the human rights aspects connected with attending an international sporting event from a fan perspective. Please visit the Centre for Sport & Human Rights website for more information.

FIFA Strategic Objectives for the Global Game: 2023-2027 and article 3 of the FIFA Statutes according to which:

"FIFA is committed to respecting all internationally recognized human rights and shall strive to promote the protection of these rights”.

Everyone has the right to be safeguarded against all forms of harassment and psychological, emotional or abuse or any type of harm, be it misconduct, poor practice, sexual, physical, emotional abuse, neglect or exploitation, irrespective of who they are or where they come from.

Los Angeles Stadium offers advanced assistive listening systems (ALS) available to all fans during matchdays. They are available at any Fan Info Points located throughout the stadium. Please note that you will be asked to provide a government-issued ID to check out a device and this will be returned when the device is brought back.

Closed captioning in English is available at Los Angeles Stadium by scanning the QR code at a Fan Info Point. Open captioning can also be viewed on lower digital ribbon boards located in each corner of the stadium.

For assistance during a match, you may text +1 424 541 9222 with a brief description of the assistance needed, or visit the nearest Fan Info Point. This service is only available on event days during the hours of operation. On non-matchdays, you can call +1 424 541 9100 between 11:00 and 16:00 or email Fan Services.

Family restrooms are reserved for fans with small children and fans with disabilities. They are located on each level of Los Angeles Stadium. For assistance, please ask a Fan Services representative or visit the nearest Fan Info Point.

There are eight Fan Info Points located on level 1, level 2 (2SW and 2SE), level 3 (3NE and 3SW), Level 4 (4S), Level 6 (6SE, 6NE, N Kiosk), and level 8 (kiosk outer concourse 425 and 454).

Fans with accessibility needs can request for wheelchair escorts at the mobility assistance points located after passing through the ticket turnstiles, within the Stadium Fan Experience Area. Fans who arrive with their own mobility device can also request for wheelchair escorts to take them to their seats. Please note that the stadium wheelchairs are not available for dedicated use for the entire duration of the match.  Fans requesting mobility assistance can also text “HWPK” to +1 424 541 9222 with your name, location, and the word “wheelchair.” Additionally, fans can store their mobility device with any Fan Info Point located throughout the stadium. It will be stored safely and can be retrieved at any time during or after the event.

Los Angeles Stadium offers sensory services including sensory bags that are equipped with noise-cancelling headphones, fidget tools, and a communications card. Fans can visit any Fan Info Point in the stadium to pick up a sensory bag. Please note: There is no cost to rent a sensory bag; however, a driver’s license or another valid form of identification will be required as a deposit.

Additionally, the stadium will have two sensory rooms located on level 3 northwest and southwest, next to the Fan Info Point at sections 200 and 225. These rooms are designed with a variety of features including low lighting, soundproofing, textured art and soft seating. These rooms allow fans to have a calm and quiet space to retreat to during matches. Sensory rooms are available on a first-come, first-served basis in 15-minute increments. Please visit any Fan Info Point for more information or text +1 424 541 9222 during the match with a brief description of the assistance needed.

Los Angeles Stadium welcomes service animals assisting fans with disabilities. Our service animal relief areas will be located inside the stadium: one on level 6 along the outer perimeter of the concourse near section 314 and another near the gate 9/10 plaza. There are 2 additional pet relief locations inside of the Stadium Fan Experience

Relocation requests are handled based on individual needs and seat availability. Fans who require relocation for accessibility reasons are encouraged to visit the nearest Fan Info Point, the Stadium Ticket Office, or a Ticket Resolution Point.

For more information on general public accessibility tickets and ticket sales, please visit FIFA.com/tickets.

Fans who need an adult changing room can use the restroom next to the medical room located at level 6SW next to elevator 8.

Fans with mobility needs may use the elevators located in the northwest, northeast, southwest, and southeast sections of the stadium.

Escalators are located in the following areas:
Level 1: 1
Level 2: 6
Level 3: 9
Level 4: 6
Level 5: 3
Level 6: 5
Level 8: 2

Accessible parking will be available to fans via JustPark (formerly ParkHub). You’ll find the purchase link on your ticket confirmation page when purchasing a FIFA World Cup 2026™ match ticket, or visit the JustPark website. Pricing may vary by match.
On the day of the match, please be prepared to present your prepaid accessible parking ticket along with a valid DMV-issued vehicle license plate or placard for persons with disabilities upon entry to the stadium lot.

Learn more

Audio descriptive commentary (ADC) will be available for all FIFA World Cup 2026™ matches, including opening and closing ceremonies. ADC is a service that enhances the match experience for blind and partially sighted fans. Commentators provide narration that goes beyond standard radio commentary by describing key visual details during the match, such as body language, facial expressions, on-pitch scenes, and the movement of the ball.

For matches in the United States, commentary will be available in English and Spanish. Fans can access the ADC broadcast through the FIFA Audio Description app on the Google Play Store or Apple App Store.

Los Angeles Stadium offers advanced assistive listening systems (ALS) available to all fans during matchdays. They are available at any Fan Info Points located throughout the stadium. Please note that you will be asked to provide a government-issued ID to check out a device and this will be returned when the device is brought back.

Closed captioning in English is available at Los Angeles Stadium by scanning the QR code at a Fan Info Point. Open captioning can also be viewed on lower digital ribbon boards located in each corner of the stadium.

For assistance during a match, you may text +1 424 541 9222 with a brief description of the assistance needed, or visit the nearest Fan Info Point. This service is only available on event days during the hours of operation. On non-matchdays, you can call +1 424 541 9100 between 11:00 and 16:00 or email Fan Services.

Family restrooms are reserved for fans with small children and fans with disabilities. They are located on each level of Los Angeles Stadium. For assistance, please ask a Fan Services representative or visit the nearest Fan Info Point.

There are eight Fan Info Points located on level 1, level 2 (2SW and 2SE), level 3 (3NE and 3SW), Level 4 (4S), Level 6 (6SE, 6NE, N Kiosk), and level 8 (kiosk outer concourse 425 and 454).

Fans with accessibility needs can request for wheelchair escorts at the mobility assistance points located after passing through the ticket turnstiles, within the Stadium Fan Experience Area. Fans who arrive with their own mobility device can also request for wheelchair escorts to take them to their seats. Please note that the stadium wheelchairs are not available for dedicated use for the entire duration of the match.  Fans requesting mobility assistance can also text “HWPK” to +1 424 541 9222 with your name, location, and the word “wheelchair.” Additionally, fans can store their mobility device with any Fan Info Point located throughout the stadium. It will be stored safely and can be retrieved at any time during or after the event.

Los Angeles Stadium offers sensory services including sensory bags that are equipped with noise-cancelling headphones, fidget tools, and a communications card. Fans can visit any Fan Info Point in the stadium to pick up a sensory bag. Please note: There is no cost to rent a sensory bag; however, a driver’s license or another valid form of identification will be required as a deposit.

Additionally, the stadium will have two sensory rooms located on level 3 northwest and southwest, next to the Fan Info Point at sections 200 and 225. These rooms are designed with a variety of features including low lighting, soundproofing, textured art and soft seating. These rooms allow fans to have a calm and quiet space to retreat to during matches. Sensory rooms are available on a first-come, first-served basis in 15-minute increments. Please visit any Fan Info Point for more information or text +1 424 541 9222 during the match with a brief description of the assistance needed.

Los Angeles Stadium welcomes service animals assisting fans with disabilities. Our service animal relief areas will be located inside the stadium: one on level 6 along the outer perimeter of the concourse near section 314 and another near the gate 9/10 plaza. There are 2 additional pet relief locations inside of the Stadium Fan Experience

Relocation requests are handled based on individual needs and seat availability. Fans who require relocation for accessibility reasons are encouraged to visit the nearest Fan Info Point, the Stadium Ticket Office, or a Ticket Resolution Point.

For more information on general public accessibility tickets and ticket sales, please visit FIFA.com/tickets.

Fans who need an adult changing room can use the restroom next to the medical room located at level 6SW next to elevator 8.

Fans with mobility needs may use the elevators located in the northwest, northeast, southwest, and southeast sections of the stadium.

Escalators are located in the following areas:
Level 1: 1
Level 2: 6
Level 3: 9
Level 4: 6
Level 5: 3
Level 6: 5
Level 8: 2

Accessible parking will be available to fans via JustPark (formerly ParkHub). You’ll find the purchase link on your ticket confirmation page when purchasing a FIFA World Cup 2026™ match ticket, or visit the JustPark website. Pricing may vary by match.
On the day of the match, please be prepared to present your prepaid accessible parking ticket along with a valid DMV-issued vehicle license plate or placard for persons with disabilities upon entry to the stadium lot.

Learn more

Audio descriptive commentary (ADC) will be available for all FIFA World Cup 2026™ matches, including opening and closing ceremonies. ADC is a service that enhances the match experience for blind and partially sighted fans. Commentators provide narration that goes beyond standard radio commentary by describing key visual details during the match, such as body language, facial expressions, on-pitch scenes, and the movement of the ball.

For matches in the United States, commentary will be available in English and Spanish. Fans can access the ADC broadcast through the FIFA Audio Description app on the Google Play Store or Apple App Store.

For more information about general public tickets and ticket sales, please visit FIFA.com/tickets.

Children two years old or under on the day of the match and no taller than 34 inches tall can enter the stadium without a ticket and can sit on their legal guardian’s lap. For more details, please visit the FIFA World Cup 2026™ FAQ portal.

For more information on general public accessibility tickets and ticket sales, please visit FIFA.com/tickets.

All ticket sales are final. You cannot cancel a ticket purchase or return any tickets for any reason once FIFA Ticketing has successfully processed the payment. For more information, see the Ticket Cancellation and Refund Policy legal document.

For ticketing terms of use and policies regarding general public tickets, please visit to the FIFA World Cup 2026™ legal documents page.

Your ticket does not guarantee that you will receive a visa or be admitted into Canada, Mexico, or the United States. A ticket is not required to apply for a visa, and obtaining a visa does not guarantee that you will receive a ticket. You may apply for a visa at any time. However, due to processing times, FIFA recommends starting the application process as early as possible. For more information, please refer to the FIFA World Cup 2026™ FAQ portal.

Please visit FIFA PASS dedicated page for more details.

FIFA World Cup 2026™ tickets are delivered directly to your smartphone via the official FIFA mobile tickets app. You will receive an email once your tickets are available to be accessed in the app. For more information, please refer to the FIFA World Cup 2026™ FAQ portal.